What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Decent option for dog owners, though it took a bit of adjusting to get it to sit flat in my A6. Once it’s in place, though, it does the job well.
Good quality overall, though I could use mesh windows like your Mark II has. Works well for summer rides and keeps the dog hair off my leather seats.
My backseat used to be a mess of paw prints and dog hair. This Audi dog hammock changed everything. It’s been a game-changer for weekly hikes and muddy adventures. The side flaps protect the door panels too, which is something I hadn’t even considered before. Really appreciate how it anchors into place without damaging the leather seats. My German Shepherd settles in comfortably now, and I can drive without distractions.
Absolute must-have for dog parents driving Audis
Good protection, just wish it covered a bit more of the doors
We’ve used this Audi dog hammock every day since it arrived. My Frenchie instantly took to it and now rides calmly instead of jumping around. Side panels are high enough to keep everything contained, and installation took less than five minutes. Great for everyday use—short trips to the vet or long drives out of town. It protects everything from scratches and slobber. Highly recommend it to anyone who loves keeping their car clean.
Road tripping with a big dog isn’t always easy, but this dog seat cover for Audi made things so much smoother. We drove from Oregon to California with a Saint Bernard in the backseat, and this handled everything—from drool to dirt to snacks. Stayed securely anchored the whole time, even when he shifted his weight a lot. The breathable mesh section helped keep airflow going too. He seemed more relaxed and that made the whole trip better for everyone. 👍😄
My Cocker Spaniel stays calm and cozy now that she’s not sliding around. The non-slip base really makes a difference on winding roads.