What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Couldn’t ask for a better Audi dog hammock for road trips. The hard bottom makes such a difference in providing support and protecting the original leather seats. Even my dad commented on how nice it looks and he's a huge hater of seat covers, he thinks they look cheap. Used it in LA summer heat and it didn’t get too hot, which is really important for dog sagety. Plus it's super simple to remove and store when not needed. My German shepherd gives it a paw of approval 🐾💕 thanks!!!
My pug can finally ride in the car without sliding into corners on turns. It’s solid, stable, and doesn’t make the cabin look messy.
at first I was unsure if this hard bottom dog seat cover for Audi would be worth the price but after using it for a few months, the difference is obvious! the structure holds up so well that my dog doesn’t slip and slide when I brake. it fits snugly in my Q5 and doesn't rattle or bunch up like cheaper covers. I’ve taken it on short commutes and full-weekend road trips, comfort and protection are consistent. bonus points for the quality zippers and adjustable straps with metal clasps. definitely recommend!
The fabric is strong and seems durable, but I didn't expect it to be heavy haha... That said, my dog is comfy and the backseat looks untouched so thanks!
Very nice quality and protects everything it promises, but I did notice it takes a bit of adjusting to get the tightest fit. Once set up properly though, it stays secure. It's especially useful during rainy days since it keeps wet paws off the seat fabric and floor. Makes quick trips to the vet or the dog park way less stressful. Would give 4.5 stars if I could. Looks stylish, not like those cheap poly ones.
Love how the hammock doesn’t slide around, even when my boxer moves constantly. The material feels premium and blends right in with the interior of my A6
Does the job well though I wish it had more color options.
Was looking for something that didn't look out of place in a premium car and finally found it. This hard bottom dog seat cover for Audi is sleek, secure, and incredibly functional. It folds up neatly when not in use, which is perfect since I often switch between dog mode and passenger mode. My Boston terrier fits comfortably, and I’ve even had two small dogs back there with room to spare. Keeps the backseat immaculate and is way more durable than expected. Would 100% buy again.