Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Pricier than planned, but keeping the interior clean with 2 bulldogs is worthwhile. Even after a cross-state road trip the drool stayed on the cover, thanks!
Our cocker spaniel likes to know exactly where everybody is, including during a 10- minute ride to the groomer. The mesh opening lets him watch the front seats while staying in his own area. He still announces every squirrel so expectations should remain reasonable. On the human side , the geometric pattern and brown trim look surprisingly nice against our Audi’s interior!! The edges feel neatly finished, and nothing about it looks like a flimsy emergency purchase . There’s also room for him to curl up once the neighborhood wildlife inspection is complete. A practical purchase that’s pleasant to look at every time the rear door opens- totally recommended!
Amazing Audi dog seat cover! My only regret is waiting until after the first muddy outing 😅
Great quality and the mesh windows are amazing. Thank you. totally recommend if you often drive with a dog
Dog agility mornings involve a restless border collie and approximately twelve things that can be forgotten at home... Having pockets for the leash and reward pouch has helped cut that list down. The door attached panels are also convenient when unloading with a gear bag over one shoulder. There’s no stopping to undo a zipper while the dog waits for permission to hop out. Once practice is finished, this seat cover lifts out and folds away so my Audi Q5 is ready for the rest of the weekend. It’s bulkier than a plain fabric liner, which is something to consider if your cargo area stays packed. For our routine, the extra structure is a great feature.
we bought this after our puppy started getting carsick on the road. overall the product is great but putting everything back together after a wash takes a little patience
lifesaver for chaotic road trips with our pups. the rigid bottom is a great feature
Our Dalmatian’s white hairs used to weave themselves into the upholstery. Having a protective layer to catch the shedding makes the rides considerably less annoying!