Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The hard bottom was the reason for choosing this, and it’s the part that makes the biggest difference for our lanky greyhound. He takes up a ridiculous amount of space when lying down. With the previous cover, the fabric pulled into a dip and he kept getting up to reposition himself. This Audi dog seat cover gives him a flatter place to rest during trips. His usual travel harness connects through the belt openings without having to pull the cover aside. Adjusting everything took a few attempts, but it was worth doing before our first longer drive. He now spends more time sprawled out and less time trying to arrange those enormous legs. Thanks!
A rainy week finally convinced us to get something better for our Q5. Our Brittany comes home from the walking trail with half the woods attached to her, and brushing her off in the parking lot only accomplishes so much. The waterproof material keeps the damp mess off the seats until we can deal with it at home. Dried dirt wipes away easily, although the little bits of leaves still need vacuuming. What really helps is the coverage near the doors, where she plants her paws before climbing inside. There’s less hovering over her with a towel and telling her to wait. Walks can end with a happy dog instead of an argument about muddy feet.
Unmatched durability!!! Opened the box and installed immediately
Would happily choose this again if we had a second car.