What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fantastic product. This back seat cover for dogs has saved my car’s interior from countless stains and scratches. The six-layer design is impressively durable, and cleaning it is a breeze. It stays stable even on leather seats, and it can transform into a single-seat option. The foldable design with handles makes it easy to transport and store. The thought put into this back seat cover for dogs’ design is evident in its quality and functionality.
I recently purchased this back seat cover for dogs, and I’m mostly satisfied with its performance. It’s incredibly sturdy and protects the seats from my two Golden Retrievers. The waterproof feature holds up well against spills and wet dogs. The initial setup was tricky, but it's easier now. The storage pockets are a nice touch too. Overall, a solid product that does what it promises.
Protects well, but setting up and taking down this back seat cover for dogs is quite a workout for me!
Just got this back seat cover for dogs for our family SUV, and it’s made traveling with our furry friend so much easier and cleaner. The waterproof feature is brilliant, especially on wet and muddy days. The quality of the materials is excellent and feels built to last. The side flaps keep the doors clean, and the pockets are perfect for organizing dog essentials. It’s also easy to set up and take down. A top-notch product that delivers on every promise.
Incredible back seat cover for dogs! The foldable design makes it convenient for storage, and it’s super easy to set up.
This back seat cover for dogs is a lifesaver! It fits perfectly in my car, and the option to use it on half the seat or in the trunk is fantastic. It's super durable and easy to clean, essential for my outdoor-loving dog. The waterproof feature is excellent, and the hardened side flaps protect the doors. A well-designed product that I highly recommend!
Absolutely love how easy it is to clean and maintain this back seat cover for dogs! It’s been a lifesaver for keeping mud and fur off my car seats.
Setup was a breeze, and the quality of this back seat cover for dogs is superb!