Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The back seat dog seat cover is comfy, waterproof, and fits well in my SUV. The seat anchors could be better as they sometimes slip out, but overall it's a practical product that keeps my car clean during pet adventures. Four stars!
Great back seat dog seat cover! The bottom doesn’t slip, the material is durable, with solid sidewalls. It's also cool that the cover can be unzipped so someone can sit in the back seat with the dog and be secured (there are special holes in the cover for the seat belt lock). Definitely 5 out of 5.
Me and my spaniel love it! Great fit and comfortable with pockets. Also thankful for the included seat belt for the harness. I'm satisfied and recommend this product!
Good back seat dog seat cover. I've been using it for a few weeks now, and it's been working well when I drive with Dean, my Cane Corso. It's the perfect size for my dog and keeps my car seats protected. However, I had some issues with the installation process. At first, I couldn’t figure out how to attach the sidewalls because I mixed them up and wasn’t able to zip them up properly. Then I dealt with it, but it would be nice to have additional printed instructions in the box. Anyway, the cover works as expected, so I’m satisfied with my choice.
I have had this back seat dog seat cover for a month now, and we have used it almost daily. It is a high-quality product and works as advertised. It keeps my back seat clean and dry. It stays in place and gives my dog some freedom of movement on our short trips to the dog park. No rips, tears, or leakage. I would use our dog tether on long trips for safety and to limit her movement. No issues with it so far. I can't say the same for shipping through the US Postal Service.
Great dog cover.
This back seat dog seat cover is excellent. I purchased it a month ago to travel with my 4-year-old Shepherd. I particularly love the non-slip bottom, which keeps it in place even when my dog jumps in and out. The pockets are handy for storing toys and leashes. Good value for the price.
Love my back seat dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The cover does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat cover for their pet.