What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I recently purchased the magic box organizer and found it to be a useful tool for keeping my items organized while traveling. It's well-made and the compartments are the perfect size for storing items like toiletries, jewelry, and other small items. The only downside I found was that it was a bit bulky to carry around, but all in all it was a good purchase.
This product is exactly what I needed! It's sturdy and well-built. It works wonderfully on my car's passenger seat, but I'm also planning to use it on the truck's bench seat. As a wildlife photographer, when I travel solo, I place this organizer on the passenger seat. It easily holds all my cameras and lenses, keeping them within reach and easy to put away. The small pockets are perfect for storing batteries, lens caps, and cleaning cloths. However, I wish the cup holder pockets had slightly larger openings as only slim items fit. The handles on both sides make it easy to carry, even when loaded. Overall, I'm very pleased with this purchase.
The color and material style really appeal to me. I appreciate the fact that it has pockets on every side and reinforced handles. It's great for carrying everything in one go, especially when I need to clear the front seat for a passenger. The loop for securing it with a seatbelt is a fantastic feature, preventing my belongings from flying around when I brake. I love how it allows me to stand my notebooks upright, making them easily accessible. The middle divider keeps my car organized, which is essential since I work out of my vehicle. This would make an excellent gift!
High quality,big,portable travel organizer.No issues,everything as described.
I’m obsessed with this! As a school bus driver, I had my essentials (clipboard, sunglasses, lotion, hand sanitizer, Lysol, pens, pencils, paper towels, etc.) scattered all over the bus. Now everything is right by my side, and it doesn’t slide around. The pockets and compartments are just the right size. Perfect!
I’m really impressed with this product! I was expecting much lower quality, but I was pleasantly surprised. It’s sturdy, folds in half just like it says, and is easy to move around. Overall, I’m very happy with this organizer.😁
LOVE my new organizer! It's actually large and on our last road trip I put all the snacks and drinks for our family of 5 in it. Very clever that the top can be used as a table! Kids also love that there are separate holders for their drinks and side pockets for their stuff. Great, great thing! Thank you owleys!
This is ideal for my daughter’s toys, drinks, and snacks! The basket I was using kept tipping over and didn’t keep things as organized as I like. This one car seat organizer is awesome and stays in place!