Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I was constantly dealing with things sliding off the passenger seat, like overdue library books that would disappear and my purse spilling its contents all over the place. Now, everything stays put and within easy reach!
This car organizer is a game changer. It's spacious enough to hold all our stuff, and I love that it's portable. We’ve used it on fishing trips and it’s super handy. The material is high quality and easy to clean – a quick wipe and it’s good as new. Definitely a 5-star product!
I’m absolutely in love with this little car caddy. It’s very easy to set up, and when not in use, it folds up neatly. I was able to fit four drinks in a paper cup holder, plus two more in the actual cup holders at the front, without any spills during my 30-minute drive on a hilly road. It’s sturdy and great quality for the price!
Perfect for storing my drink and essentials. My 2-door car doesn’t have built-in cup holders, so this was a great solution.
I absolutely love my Magic Box! This car organizer has made my rides and road trips so much more organized. The multifunctional use is a big plus – I’ve used it in my car, at picnics, and even in my office. The stylish design in black and brown looks great everywhere. Highly recommend it!
I was worried I might end up with something flimsy that would just topple over in my backseat, but this organizer is the exact opposite. It's sturdy, easy to use, and perfectly fits my needs. I carry a lot of books in my backseat, and this keeps them all secure.
Drove 20 hours straight with two kids by myself, and this organizer was a lifesaver. I packed all their snacks, Kindles, toys, etc., in it and placed it on the front passenger seat. It kept everything organized, and nothing fell out. The zippered sections and mesh pockets were great for small items like Legos, crayons, and sunglasses. I’ve also used it in the trunk and between the kids’ seats in the back, and it stays securely in place. It’s incredibly sturdy and makes road trips much easier. I’m considering buying another one for our other car.
This car organizer is truly a MAGIC BOX and is amazing for travel! It organizes everything from food to games, making long drives less stressful. The foldable tray is perfect for meals or playing games, and it's impressive how it keeps food and drinks at the right temperature. It's also been a great travel play station for my kids. Super versatile and a must-have for any family trip. A definite win for keeping the car tidy and everyone happy!!!!!!