What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This is a great organizer, but it might not be ideal for smaller cars, like coupes.
This is a well-constructed item and an excellent choice. Though it turned out to be a bit smaller than I needed, the quality is impressive.
We bought this one because of the pocket options and cup holders. While it doesn’t hold large cups, our 16 oz reusable ones fit just fine. The cup holder section can also be unzipped to use the pocket for larger items. We liked that feature. We use it to store reusable bags, cups, straws, and even masks in the car. There are so many pockets, making it very versatile. We can easily move it to the trunk if we need to fit five people in the car (which is rare for us). Great purchase!
top-quality car organizer for traveling with family! highly recommend!
Works great, tons of compartments for storage. I just wish it fit a little better in my car—probably better suited for use on a seat.
The organizer looks fantastic. My kids are always snacking on the go, so I needed something just like this. It keeps everything organized, and the kids love putting their bottles in the cup holders and using the top as a small table—this is a game changer!
The Magic Box is the best backseat organizer I’ve ever bought. It’s spacious, portable, and incredibly versatile. We’ve used it in the car, on picnics, and at home. The waterproof material makes it super easy to clean and it's LARGE! 5 stars without a doubt!
This organizer has been a game-changer for me as a suburban dog walker. I’m constantly in and out of my car, carrying dog treats, water bottles, lunch, sunscreen, and more. My car used to be a mess no matter how often I cleaned it. But now, everything I need is neatly organized in the passenger seat. And when I need to make room for someone else, it’s easy to lift out and place in the back. It’s exactly what I needed!