What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
these little bat wings fit securely on my Yorkie and didn’t twist when she ran around the yard. people at the dog park loved it and it actually worked as a comfortable harness too:)
our dachshund wore this bat wings costume during the community trick-or-treat walk and people couldn’t stop smiling 😍 it feels well-made the fabric is soft and the harness itself is easy to clip on. she seemed totally comfortable and forgot it was even on after a few minutes. I liked that it was breathable since she tends to overheat in heavier costumes!! definitely something we’ll reuse for themed parties not just Halloween
Bought it as a surprise for my niece’s puppy and it was a huge success. The bat wings stay upright, and the harness feels strong enough for daily use, not just parties.
Super lightweight my cat barely noticed it was on
Picked this up for my pug, and it exceeded expectations. The wings are cute without being flimsy, and the stitching feels like it can handle more than one season. Walked him down our block and at least three people stopped us to take photos. I also like that the design works as an actual harness, not just a decorative strap. Easy to clean too — I wiped off some dirt and it looked brand new. Will be part of our October tradition from now on.
Tried this out on my cat who normally dislikes being dressed up, but he handled this one surprisingly well. The lightweight construction makes it more of a wearable harness than a full outfit, so he didn’t freeze in place. The little wings stood up nicely and gave off a mini Dracula vibe in our photos. The buckles are secure and quick to fasten, which is handy with a squirmy pet. For anyone wanting festive flair without stressing out their cat, this is the way to go. Super fun for Instagram pics ❤️
Our kitten wore this for a Halloween photo session and looked hilarious yet adorable. The straps are simple to adjust, and he seemed fine walking around the house in it.
Well-made and easy to snap on before heading outside