What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Total game-changer for road trips with our German shepherd 😍😍😍
Road tripping from Colorado to California with my border collie was way less stressful thanks to this hammock!! It stayed locked in position across all kinds of terrain, and the fabric didn't retain dog smell even after days of use. The way it shields the seats and doors makes cleaning up take minutes, not hours after we got home. My dog loves to look out the window, and the side coverage doesn't interfere with that but still protecting. This is a must-have for travelers with dogs in BMW! Definitely exceeded expectations!!
Useful, but wish it folded smaller when storing
Didn’t expect much but this dog hammock really impressed me! Such a nice beige color and well made. Folded it up quickly when my friend needed to sit in the back, very convenient.
For the price, it's a great dog seat cover for BMW vehicles. I’ve used it in both an X1 and a 3 Series and it fits well in both. One issue is that the zipper on the center panel felt slightly hard to use. Still, it’s very effective in keeping mud and fur off the seats. My Husky usually slides on leather, but with this, he’s secure. So 4 stars for me and overall recommending
tried a couple other cheaper dog covers in the past, but this one fits my BMW x5 best and looks the most premium! it doesn't sag or slide, even with a restless lab jumping in and out:) straps and buckles feel really secure and the nonslip base keeps everything in place. folds down neatly when not in use and even works well as a backseat protector when the dog isn’t with me. been through rain, mud, and sandy paws, holds up like a champ. thanks!
My corgi usually gets nervous in the car, but this dog hammock made her feel much more relaxed. The breathable feel and light color are big wins for us
Fits perfectly, looks sharp, and my dog instantly curled up on it.