What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Took this on a camping weekend — no claw marks, no stains, no stress!!! Super happy with how it held up under tough use!
Nice product overall, but I wish it came with built-in mesh windows. Still, it does the job and keeps the rear seats mess-free.
Bought this for weekend trips to the lake with my golden retriever in a BMW X3. It’s waterproof for real — no soaking through after wet paws or spilled water bowls. My dog seems to feel more stable in the back now, which makes the drive less stressful. The mesh window helps her stay calm since she can still see the front seats. It took under 5 minutes to set up and hasn't budged since. Big thumbs up from both me and the dog! 👍
Finally something that looks sleek in a BMW and keeps it clean
Nice cover, but it attracts a bit of dog hair in the corners
Had my doubts at first, but after a weekend trip with my Boxer in the backseat, I'm all in. The fabric feels tough but comfortable, and the entire cover stayed anchored during multiple stops. My favorite part is how easy it is to detach one side and let passengers sit next to the dog. It’s surprisingly lightweight, which made installation super quick. Plus, it doesn’t have that plasticky smell some car accessories do. Great solution for anyone trying to keep their BMW clean and dog-friendly. 😍
Daily drives with two energetic pups used to mean tons of cleanup, but not anymore. This dog seat cover for BMW cars is genuinely a lifesaver. The mesh panel lets the AC flow through to the back, so they stay cool even in summer. It’s rare to find something so practical that also looks sleek in a luxury car. Also love the way the zippers allow flexible setups when not using the full hammock mode. Zero complaints so far! ❤️
Keeps the backseat spotless even after hikes in the rain. It’s rare to find something both practical and good-looking for dog owners.