Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Game changer for road trips with my husky
Love how the hard base doesn’t dip or sag, even with my large shepherd moving around. It feels secure and looks great in my 5 Series.
Feels custom-made for my BMW. Nailed it:)
As someone who hauls around both dogs and gear, this BMW dog hammock hits the mark. Folds down fast when I need the back seat, and doesn’t leave a trace. My Labrador sheds like crazy, but the cover traps everything for easy clean-up. Big bonus: the hard bottom makes a huge difference when dogs jump in and out — no more shifting or awkward footing. It handles paws, claws, and dirt without showing wear. ⭐
Super easy to clean — just a quick wipe and done !!!
Good fit and smart design, but the fabric could be a little softer to the touch. Still, it keeps my beagle from sliding and protects the upholstery well.
Couldn’t believe how well this hard bottom dog seat cover for BMW performed on our camping trip. We drove through dirt roads and plenty of muddy trails, and it kept the back seat completely clean. The waterproof layer held up after several rainy pit stops. Love how easy it is to remove and shake out the debris. My pup tends to get anxious, but the sturdiness of the base seemed to help. Installation took barely five minutes.
Feels sturdy, looks sharp. Exactly what I needed.