Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The hard bottom on this seat cover is a game changer !
We got two anxious puppies that can be chaotic with the back seat. The material of this BMW dog seat cover has handled all the chaos without visible damage so far!
This was a gift from our daughter. Great dog seat cover for BMW X3. The striped fabric and brown accents look considerably nicer than the faded cover we’d been keeping in there. The whole thing folds down and can be carried into the garage by its handles. It’s a substantial piece, so finding a dedicated storage spot helped. Having it ready by the door means there’s no last minute hunt before she drops him off. Apparently we’ve become the designated dog grandparents, and at least the car is prepared!
Didn’t expect the storage pockets to be the feature we’d appreciate most. At outdoor training classes, somebody was always digging through the cargo area for treats or an extra leash. Now the small supplies stay together beside the dog’s riding area in our X3. The mesh section is another useful detail because our beagle likes being able to see us from his spot. It makes checking on him easy for the front passenger without leaning around the seat. After class, everything goes back where it belongs instead of getting tossed into a random shopping bag. Nothing glamorous about it, but fewer missing poop bags is a win around here. Overall, it's a great BMW dog seat cover!
Whoever came up with the door attachment clearly understood the assignment! Open the door, guide her in, and there’s no side zipper to deal with while she’s trying to greet everybody. The fabric along the entrance also catches the paw marks that used to end up on the seat edge. That matters when the same BMW gets used for client visits later in the day. A quick wipe handles most of the grime before heading back to work. Fur needs a separate pass with the handheld vacuum, especially during shedding season. Our morning routine already has enough moving parts, so the simpler loading process is genuinely appreciated.
The hard bottom ensures ultimate support for my elder dog👍
Being able to remove the hard panel for a deeper wash is a thoughtful detail. Reassembling everything takes some patience tho
Quick to clean with just a damp cloth, pet hair vacuums off like magic. A rare pet purchase that we all agreed was worth it.