Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Taking an 85 pound shepherd along on a cabin trip requires more planning than packing for the humans. His usual blanket offered no support, and he never seemed to find a comfortable position in the X3. Then we got this BMW X3 dog seat cover! The firm platform on this cover gives him room to stretch out without the fabric dipping underneath him. He still circles around before choosing a spot, but then actually stays there. There’s enough grip under his feet that getting situated looks less awkward, too. We keep him secured with his travel harness and stop regularly, so this fits nicely into our usual routine. Watching him sleep through the highway portion was a welcome change:)
The first ride involved a lot of suspicious sniffing from our dachshund. By the next outing, he was waiting beside the car like he had a reservation lol. Thanks!
Wet paws and muddy paws are no longer a problem!! Finally, a seat cover that withstands all our adventures!
Our boxer drools a lot, so the waterproof fabric barrier is delightful. Great fit in our BMW too.