What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Really strong despite being so light! The folding to store took a little practice at first, but now it’s effortless. A fantastic option for those who need something ultra-portable.
This chair is a game-changer for frequent campers! The lightweight design makes it effortless to carry on long hikes, and it folds down so compactly that packing it is a breeze. Despite its minimal weight, the frame feels incredibly stable, even on uneven ground. The mesh is a lifesaver on hot days, keeping cool instead of sticking to the skin like some other chairs. Setup is quick, which is perfect after a long trek when sitting down ASAP is all that matters. Absolutely essential for those who value comfort without the bulk 👍
The chair is jut what I needed. Carries effortlessly, and the mesh really helps in warm weather. It would be even better with a cup holder, but still a great chair
this chair is surprisingly comfortable for how compact it is :) super easy to store and carry,perfect for outdoor concerts,road trips,and even backyard lounging
Took this on a fishing trip, and it worked great. No wobbling, no discomfort, just a simple and reliable seat. Folds down tiny, which is awesome for saving space. Thank you
Nice buy. I got the small white option. This camping chair is easy to assemble and feels stable, even on soft ground. It barely takes up any space in my car, making it perfect for spontaneous outdoor rides.
Took this camp chair on a week-long camping trip, and it became the most used piece of gear. It sets up in seconds, folds down effortlessly, and doesn’t hog space in the car. The frame holds firm even on sand, and the slight recline makes it surprisingly relaxing for stargazing at night. After a long day of hiking, this chair is exactly what’s needed to kick back and relax. Great value for anyone who spends a lot of time outdoors.
Used this compact camping chair for an outdoor concert, and it was way more comfortable than expected. Unlike bulkier chairs, this one is sleek and unobtrusive, so it doesn’t take up much space at crowded events. The setup is foolproof, and the frame feels well-engineered—sturdy yet incredibly light. It’s nice not having to lug around something heavy just for a bit of comfort! Definitely bringing it along for every festival and outdoor event from now on.