What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Can’t believe how strong this is for how light it feels. Perfect find for quick getaways.
Quite comfortable and easy to carry, but the seat is slightly lower than expected. It works perfectly for sitting by a campfire or at the beach, but standing up takes a little effort after long periods of lounging. The sturdy construction is impressive, supporting weight well without any feeling of instability. Fabric seems durable and holds up great against rough terrain. Folding it back up takes a little practice, but once you get the hang of it, it’s smooth. 4 stars therefore.
A fantastic pick for anyone who loves spontaneous outdoor trips. It fits easily in the trunk, backpack, or even attached to the side of a hiking pack. The tear-resistant Oxford fabric is holding up well, even after multiple uses. It dries quickly, which is great for beach outings or after a sudden rain. The X-frame provides reliable support, and there’s no wobbling, even on gravel or dirt. Super happy with this chair’s portability and overall functionality!
Love how small it folds up,takes up no space in my backpack!
Compact and functional, but the seat is a little lower than expected.
Fine little chair, but I wish it had a cup holder
Nice and compact but takes a little time to get used to the seating in it 😂 Used it on a camping trip and appreciated how breathable the mesh fabric is,no sweaty back after hours of sitting. It’s so lightweight that carrying it is effortless, though a cup holder would have been a nice touch. Anyway it's great for anyone who values portability and want something minimalist!
Love how compact and lightweight this chair is!! It takes seconds to unfold, and the fabric is solid yet soft. Ideal for camping 💕💕