What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Looks premium and feels tough — no more dog hair stuck in the seats.
Took the dogs hiking last weekend and this dog hammock for SUVs saved the back seats from being completely trashed. It’s waterproof, durable, and even after a messy outing, there were no stains or smells. The high sides is a thoughtful touch, our dogs feel less anxious when secured. It also folded up easily when I needed a passenger back there. Worth every penny.
this Bronco dog car hammock makes post-park cleanup so much easier. No more claw marks on the leather seats or dog hair everywhere. Love how it zips up around the sides — especially useful for senior dogs who stumble getting in and out. It's heavy-duty but still looks classy. A must-have for any pet parent.
Material is thick and high-quality, but it could use a few more storage pockets. With multiple dogs, it’d be helpful to tuck away leashes and treats more easily. That aside, it fits nicely in the Bronco Sport, and the hammock style definitely helps keep the dogs from slipping onto the floor during stops. Happy with the craftsmanship.
Great investment for anyone who travels with pets regularly.
Two golden retrievers and a lot of hair but finally something that handles the chaos lol. The quilted padding is surprisingly plush, and the durability is impressive so far. I love that it's not just a blanket; it creates a safe barrier, especially with the side flaps zipped up . Long drives are way less stressful now ❤️
Wasn’t sure about the fit at first, but after adjusting the straps it settled nicely. Our dog loves it and the back seat stays spotless.
Super impressed with how well this SUV pet seat cover holds up to shedding and drool. My husky usually destroys fabric within weeks, but this has been going strong. The anti-slip backing works even with energetic jumps in and out. Great coverage area — protects both the seats and doors. Would definitely recommend to dog lovers who are picky about their car interior