What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It’s a good solution for keeping the interior clean, but I wish the sides were a bit taller. My beagle still managed to sneak a paw over the edge and get some drool on the door. That said, it's sturdy and the waterproof fabric definitely does what it's supposed to. Set-up was straightforward — didn’t even need instructions. Still using it regularly and would recommend it for anyone with smaller breeds.
Took the pup on a road trip last weekend and couldn’t be happier with how this back seat protector held up. No hair flying everywhere, and cleaning off muddy paw prints was a breeze with just a damp cloth. It stays in place thanks to the straps and the non-slip backing, which is super helpful on winding roads. My little terrier usually slides around, but not this time. The mesh panel was a thoughtful touch too — he could see us clearly and stayed calmer throughout the drive.
Best thing I’ve bought for my car in years!
driving with two dogs isn’t easy, but this dog back seat cover made it a lot more manageable!! no more fur stuck in the seatbelt cracks or mysterious smells soaking into the upholstery. what’s cool is the way it completely transforms the rear seat into a comfy, secure zone for them. one of mine tends to get nervous in the car, and I noticed she settled down much quicker with this setup.
It covers every inch of the backseat and looks SO stylish! Totally recommended!!!
I’ve used this Encore dog seat cover on daily commutes and longer road trips with our two Dachshunds, and it hasn’t failed once. No slipping, no mess, and they seem super cozy back there. Especially love the pockets — it’s a subtle feature but makes a big difference when traveling with a pet. Also doesn’t give off that cheap plastic smell like some others. Very happy with the quality ❤️
Built strong — survived my German shepherd’s claws:)
My daughter uses this when she takes our labrador to the vet or groomer, and it’s saved the car from so much mess. The waterproof part isn’t just a claim — we tested it after a swim and the seats underneath stayed bone dry. Zippered flaps on the sides are a smart idea, offering extra coverage. This is the third kind we've tried, and finally one that ticks all the boxes. Thumbs up! 👍