Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Honestly shocked at how clean the car has stayed since using this. Our boxer sheds constantly, but the hair brushes right off the fabric without sticking. The cover doesn’t slide when he moves around, even on sharp turns, which feels safer. I appreciate that it covers the entire backseat including the sides, and installation only took about five minutes. Great for anyone dealing with high-energy pups.
Handles everything from sand to slobber without soaking through. Exactly what I needed living near the beach.
Good quality
The mesh panel is such a smart feature — lets my pup see through and stay calm on longer drives. Total game changer for us.
Exactly what I needed to stop fur from getting everywhere in the car.
Fits perfectly in my Encore and really helps keep my light-colored seats clean. I transport a lot of items for work, so having something that offers full protection is a game changer. The material feels durable and well-made, and it covers all the key areas like seat, back, and even the sides. Definitely impressed with the quality and how well it blends with the interior.
Nice product but a bit loose at the corners. Still protects well and saves me from constant vacuuming.