What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I needed a solution for my 12-month-old Black Russian Terrier with car sickness and anxiety for travel in my new Honda EX Accord. This canine car seat cover, made of waterproof 600D Oxford Fabric, seems perfect. It's durable and reasonably priced. The included door panels are a bonus. My only concern is the center zipper due to my dog’s panic attacks. Overall, a good product once I check the zipper situation.
We bought this large canine car seat cover a month ago, and it’s been great for road trips with our poodles. We used cheaper hammocks before, but they ripped quickly. This one keeps our dogs comfortable and our backseat area clean. Installation and folding are easy, taking just minutes. We love the storage pockets for keeping essentials handy. Highly recommend this product and brand.
Why is there no instruction on folding? The quality of this canine car seat cover is good.
I’m happy with this canine car seat cover! It’s made traveling with my terriers so much easier. Highly recommend!
This canine car seat cover works as advertised. It keeps the car free from pet hair and dirt. It fits well in my car, though installation took a bit of time.
Our family loves road trips, and our dog is always part of the adventure. This Travel Buddy canine car seat cover is the best for keeping our pup comfortable, secure, and our car clean. It creates a suspended space for our dog to relax, reducing anxiety. The waterproof material protects our seats from dirt and hair and is easy to clean. Love the product and will recommend it!
I received this canine car seat cover as a gift and LOVE it! It fits my car seats perfectly and is crafted from sturdy, waterproof material. The side panels have solid inserts, ensuring durability. The anti-slip bottom keeps my dog stable during trips. Overall, it’s a great product worth the money. Glad it was a gift since the price is high for me.
I'm thrilled with this new canine car seat cover!!! It fits my backseat perfectly and protects it from my dog’s messes. The scratchproof side panels save my car doors, and it’s completely waterproof, which is great for rainy walks. Cleaning is easy – just a quick wipe and vacuum. Traveling with my dog is now much easier and cleaner! Highly recommend!