Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect for my Dachshund puppy. The straps keep it secure, and the padding is great.
My doggie loves this seat! It’s super cozy and easy to clean.
I bought this booster seat for my Pug and it's amazing! The eco-leather feels luxurious and the foam padding is super comfy for long journeys. The straps hold it firmly in place, which is great when he gets restless. The washable mat makes it easy to keep clean. It fits well in both front and back seats. Highly recommended for safety and comfort.
This seat is perfect for my Bichon Frise. The solid construction and waterproof eco-leather are very practical. It stays secure with three straps and the padding is very comfy. The removable mat is easy to wash. Fits well in both front and back seats.
My dog loves car rides now because of this booster seat. The eco-leather is soft and durable, and the foam padding is very comfortable. It secures with three straps and the removable mat is convenient. Easy to clean with a damp cloth.
did not fit my dog and car.
This booster seat is excellent for my Toy Poodle. The only downside was that it came unassembled, so I had to place the pillows inside myself. Otherwise, it's perfect.
This booster seat has been great for my puppy. The foam padding is very comfy and the sides are spacious. Securing it in the car is easy and the washable cover is convenient. It’s been a game-changer for our car rides.