What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Durable, practical, and my dog loves it too!
Incredible car dog hammock! The foldable design makes it so convenient for storage, and it's super easy to setup
I absolutely love this car hammock! It fits perfectly in my SUV, and the universal placement design is genius. I can use it in the backseat for my dog and then easily switch it to the trunk when I need more space. It's incredibly durable and the materials feel premium. The anti-slip bottom is effective on my leather seats, which was a major concern for me. Plus, the pockets for storing dog essentials are very handy. Highly recommend!
I got this beige version specifically for the summer to avoid heating. Perfect fit, great color and full protection.
Top quality! This dog hammock is durable, neatly stitched, all materials are pleasant to the touch and look truly premium. I was hesitant at first because of the price, but now I realized that this dog hammock is worth every penny. I also love that it is foldable - very convenient for storage. Also, the function of using it as a half seat is cool when you have children or a large family. Overall, I'm impressed! Definitely recommend!
great pet hammock!! completely covers the back seat including the doors, tight and durable
This is the best dog hammock on the market. The materials are top-notch and it's built to last. Besides, the design is so pretty and well thought out
I've been using this car hammock for dogs for a few months now, and it's made a huge difference in keeping my car clean. The materials are undoubtedly premium, and it feels built to last. The design is thoughtful and beautiful, with the middle zipper and foldable feature being particularly useful. My only gripe is that it can get dirty quicker because of its beige color. It's not a deal-breaker, but something to be ready for. But anyway it’s quite simple to clean, so… yeah. Overall, a great product that's worth the investment.