What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Lifesaver for my arthritic dog!!!❤️
Works seamlessly. This car dog ramp folds easily and fits snugly in my hatchback. It's been a relief for her joints.
I purchased the Owleys dog car ramp for my aging Labrador, and I couldn't be happier with it. The adjustable height feature was a game-changer as it perfectly fits my SUV's backseat. The non-slip surface gives my dog confidence even on rainy days, and the ramp is sturdy enough to support her weight without any wobbling. Cleaning is a breeze too, just a quick wipe-down with a damp cloth. Highly recommend for anyone looking to ease their pet's access to the car!
Great car ramp!!!! It's compact and easy to store in my sedan's trunk. The anti-slip surface is excellent for rainy days, ensuring my dogs can climb safely!!!!
This dog ramp is a great investment for any pet owner. It's lightweight yet strong, and the adjustable height means it fits perfectly in our truck. Our German Shepherd took to it immediately, and we love that it's easy to wipe clean after muddy adventures. The only reason I didn't give it five stars is because I wish it had a slightly wider base. Otherwise, it's excellent!
I've been using this dog car ramp for my energetic Boxer for a few weeks now, and it's been fantastic. The sturdy aluminum frame gives me peace of mind knowing it can handle his 80 lbs with ease. I particularly like the adjustable height, which makes it versatile for different car models. The reflective strips are a nice safety touch for late evening walks. Definitely recommend this ramp for anyone with a larger breed.
easy-to-use dog car ramp. lightweight and the folding design is convenient. adjustable height ensures a perfect fit every time👍
Bought this ramp for my Great Dane, and it's been perfect. The adjustable height is great for our SUV, and the ramp feels secure and stable. Cleaning is simple with just a quick wipe down.