What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
easy to fasten, this bag dispenser has two mounting options. super convenient thing for drivers, now on family trips I know there is always a place to throw out the garbage. the design looks chic, and the included garbage bags are very thick. I will order more from your brand. thanks Owleys!
A very compact trash bag dispenser. I love that the roll of bags was already included in the kit. The device is simple in mounting, bags are big enough for car garbage, and it also looks stylish inside the car. Recommend buying the product.
super easy to attach and change garbage bags. I literally don't understand how I got along without it before. now all the garbage is in one place, nothing scatters all over the car
Purchased this trash bag dispenser for trips with my kids. Finally got kids to keep the backseat clean. Super convenient travel accessory and helps maintain discipline.
Minimalist car trash bag dispenser of great quality. Holds bags firmly, I think it must withstand a couple of kilograms. Super useful thing for family trips!
my little daughter often gets car sick, so we use this garbage bag despenser as a vomit bag. the included bags are very thick and don’t leak. hopefully we will find similar ones when they run out
For a Ford Focus, the auto garbage bag dispenser fits perfectly. The aluminum body looks awesome in a black interior. Great quality and very fast delivery (2 days). I will order more from this brand and can recommend this product!
I am very pleased with the purchase, now kids throw garbage in a special hanging trash bag, and don’t put it in car pockets. The dispenser attaches conveniently to the front seat and doesn’t make backseat passengers uncomfortable. Finally, candy wrappers and banana peels are in ONE place! Thank you!!