What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This thing is a lifesaver! My old car battery died last week, and this jump starter got me going in seconds. Seriously, it was faster than calling for help! Plus, the air compressor is a nice bonus. My tires have never been so happy! 😃
Used this to inflate my paddleboard and it worked great! The different pressure settings are really helpful. And knowing I have a jump starter and a power bank too is just a bonus! Who needs separate devices?!
Really impressed with the power of this thing! Started my dead-as-a-doornail SUV with no problem. The only thing is, the case is a little flimsy. Would love to see a more rugged storage option, maybe with some space for the cables to be organized better.
This jump starter is a beast! My car battery was completely drained, and it started right up. The air compressor is super powerful too. Definitely worth every penny.
Sent one to my college-age niece; wanted her to be safe on the road. She loves it! Says it makes her feel more independent. Her roommate's cat, a fluffy Persian named Princess, has claimed the carrying case as her new bed, much to the niece’s amusement. Great product, surprisingly cat-approved. Although, my niece mentioned it is a bit bulky for her small car.
Great product overall! Love the versatility and the peace of mind it gives me. The jump starter works flawlessly, and the LED light is super handy. However, the buttons feel a little cheap. Would prefer something a bit more durable.
Okay, so I bought this mostly for the power bank feature, but the jump starter came in handy way sooner than I expected! My neighbor's car wouldn't start, and I was the hero of the day! 😎 The flashlight is super bright too.
This thing is a lifesaver! My tire blew out on a dark road and this helped me get visible and get help! The flashing light was seen by a passing car!