What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Bought this for my best friend, who’s a total klutz with cars. He managed to drain his battery leaving the lights on, but this thing got him going in seconds. His little chihuahua, however, is obsessed! Apparently, the pup thinks the jump starter is a new chew toy, so now they have to hide it when not in use! Great for humans, possibly too appealing to tiny dogs.
Compact and powerful! Fits easily in my trunk and doesn't take up much space. The LED light is super bright, and the jump starter works like a charm. What more could you ask for? 🤔
Sent one of these to my dad; he’s always getting flat tires on his farm truck. He called me up the other day, ecstatic, saying it inflated his tire in minutes. His grumpy old beagle, Buster, usually hates everything new, but apparently, he's decided the carrying case makes a fantastic pillow! Dad's happy, Buster’s comfy - who am I to complain? Though Dad did mention the instructions were a bit small for his eyes.
Gifted this to my neighbor; he’s always helping me out with car stuff. He used it to inflate his motorcycle tires and was really impressed. His little terrier mix, Pepper, gave the jump starter a cautious sniff, then wagged her tail. Solid product and pup-tolerated!
Got this for my daughter; she just got her license. She’s already used it to inflate her tires and feels so much more confident on the road. Her golden retriever puppy, Goldie, sleeps next to it on car trips. Great for young drivers and their furry companions!
Got this for my grandpa; he lives out in the boonies and needs to be self-sufficient. He’s thrilled with it! Says the jump starter is powerful, and the tire inflator works a treat. His old farm dog, a scruffy terrier mix named Patches, just ignores it completely - but that's Patches for you! Grandpa did say the light could be a bit brighter though.
I was stranded with a flat tire and this thing saved the day! The tire inflator worked like a charm, and I was back on the road in no time. Haven't had to use the jump starter yet, but I'm glad I have it just in case. Definitely worth the investment! 😊
Gifted this jump starter to my daughter and her old Jeep – you know how those batteries can be. Well, she ended up using it the very next week! Said it was super easy, and now she feels safer on the road. Her goofy Labrador, however, seems a bit scared of the buzzing sound when it’s inflating tires, haha! Still, a five-star lifesaver for humans.