What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Compact and powerful! Fits easily in my trunk and doesn't take up much space. The LED light is super bright, and the jump starter works like a charm. What more could you ask for? 🤔
Sent one of these to my dad; he’s always getting flat tires on his farm truck. He called me up the other day, ecstatic, saying it inflated his tire in minutes. His grumpy old beagle, Buster, usually hates everything new, but apparently, he's decided the carrying case makes a fantastic pillow! Dad's happy, Buster’s comfy - who am I to complain? Though Dad did mention the instructions were a bit small for his eyes.
Gifted this to my neighbor; he’s always helping me out with car stuff. He used it to inflate his motorcycle tires and was really impressed. His little terrier mix, Pepper, gave the jump starter a cautious sniff, then wagged her tail. Solid product and pup-tolerated!
Got this for my daughter; she just got her license. She’s already used it to inflate her tires and feels so much more confident on the road. Her golden retriever puppy, Goldie, sleeps next to it on car trips. Great for young drivers and their furry companions!
Got this for my grandpa; he lives out in the boonies and needs to be self-sufficient. He’s thrilled with it! Says the jump starter is powerful, and the tire inflator works a treat. His old farm dog, a scruffy terrier mix named Patches, just ignores it completely - but that's Patches for you! Grandpa did say the light could be a bit brighter though.
I was stranded with a flat tire and this thing saved the day! The tire inflator worked like a charm, and I was back on the road in no time. Haven't had to use the jump starter yet, but I'm glad I have it just in case. Definitely worth the investment! 😊
Gifted this jump starter to my daughter and her old Jeep – you know how those batteries can be. Well, she ended up using it the very next week! Said it was super easy, and now she feels safer on the road. Her goofy Labrador, however, seems a bit scared of the buzzing sound when it’s inflating tires, haha! Still, a five-star lifesaver for humans.
So glad I bought this! The other day my tire pressure light came on and I was able to fill it up right away instead of driving around looking for a gas station. And it charges my phone? Perfect!