What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is a solid device, no doubt. The jump starter is powerful, and the air compressor is a game changer. But, the display screen is a bit hard to read in direct sunlight. Maybe a brighter backlight would help?
This 4-in-1 is a fantastic addition to my car emergency kit. The jump starter is powerful, and the tire inflator is surprisingly fast. My only complaint is that it's a little heavier than I expected. A carrying handle would make it easier to transport.
Got this for my mom – she’s not super techy, but she figured it out easily! Jumped her car battery after it sat all winter. Her little Shih Tzu, Muffin, just curled up next to it in the trunk like it was a new friend. Mom’s happy and safe, and Muffin approves! 😊
My neighbor helped me jumpstart my car a few months ago, so I got him this as a thank you. He’s already used it twice to help other people! His golden retriever, Sunny, apparently thinks the jump starter is a personal bodyguard and sits next to it in the garage. A little quirky, but hey, if the dog approves, it must be good!
My sister's always forgetting to check her tire pressure, so I got her this for her birthday. She used it the first time while parked in front of the coffee shop. People came up to ask where she'd got it! Now, her hyperactive poodle, Coco, isn't so fond. Coco barked at it non-stop while the tires were being inflated. Good product, but maybe not poodle-approved.
This is a must-have for any car owner. The jump starter is powerful, the air compressor is fast and accurate, and the power bank is a lifesaver. Plus, it's built like a tank. Highly recommend! 💪
Seriously impressed! My tire was completely flat, and this thing inflated it in minutes. The auto-stop feature is awesome. No more guessing about the pressure. And it's a jump starter too? Amazing!
I bought this for my husband, but I've ended up using it more than he has! It's so easy to use, even for someone like me who isn't mechanically inclined. Inflated all the basketballs and the kids soccer balls too!