What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Everything matched the description perfectly! Assembly was straightforward, and it feels incredibly reliable.
For months, I’ve been searching for a replacement carrier, and this one is fantastic! It took me just 15 minutes to put together. The instructions recommend finger-tightening the bolts first before fully tightening them all - great tip! I’m planning to get another one for my truck. Don’t waste time on other brands; this one is the best! 5 stars!
I was hesitant to buy a roof basket at first, but I'm so glad I did. This thing is awesome! It's made my road trips so much more enjoyable. I can finally bring everything I need without having to worry about space. The installation was a piece of cake. The instructions were clear and easy to follow. I was impressed with the build quality. It's very sturdy and well-made. I've used it to haul everything from luggage to camping gear to kayaks. It's incredibly versatile! The wind noise is minimal, even at highway speeds. I was pleasantly surprised. I love the sleek black finish. It looks great on my car. The Owleys roof basket is a great value for the price. I highly recommend it. If you're looking for a high-quality, affordable roof basket, look no further. This one is the best!
It’s a solid product; however, we had to reposition it because we installed it on the incorrect side initially…
This roof basket is the perfect solution for anyone who loves to travel but hates being cramped in their car. It's incredibly spacious and can hold a ton of gear. The installation was surprisingly easy, even for someone who's not very handy. I was impressed by the build quality. It feels very solid and well-made. I've used it to haul everything from luggage to camping gear to sports equipment. It's super versatile! The wind noise is minimal, even at high speeds. I love the sleek black finish. It looks great on my SUV. The Owleys roof basket is a great value for the price. I highly recommend it. If you're looking for a high-quality, affordable roof basket, look no further. This one is the best!
I really like this rack! I managed to build and install it myself, but it felt a bit awkward—I'd suggest having a second person help! I wasn’t fond of the logo placement, so I simply flipped it over, and now I’m thrilled with how it looks! Definitely recommend!
This roof basket is a great investment for anyone who loves to travel or go on adventures.
Gifted this to my niece who's a big skier. She uses it to transport her skis and snowboard to the mountains. She says it's awesome!