What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
We loved the tent! Its ease of transportation and robust construction, along with efficient space utilization and comfort features like bug-proof mesh and closeable windows, make it a game-changer.
Couldn’t be happier with my purchase!Easy to install, spacious, and the ladder is very sturdy.
Amazing experience with this tent. Quick setup, durable materials, and the included mattress ensures a restful sleep.
Perfect for our family adventures (we're a family of three with a 6-year old son). this car roof tent is durable, easy to set up, and our son loved it - especially the fact that it is places on the roof top . The mattress is quite comfy.
From the first trip with our new roof top tent, we were hooked!! The hydraulic assist setup is a dream, making the tent ready in about a minute, as advertised. It’s sturdy enough to handle a surprise snowstorm we encountered, keeping us warm and dry all night. The comfort level inside the tent is unparalleled, thanks to the high-density foam mattress and the effective ventilation system. Perfect for 2 adults from our experience. Waking up to a panoramic view of nature through the large windows is something I look forward to on every trip!!!! The ladder is sturdy and easy to use, and the ability to store bedding inside the tent is a much-appreciated feature that cuts down on our packing time. This tent has elevated our camping trips from mere outdoor stays to luxurious, adventurous retreats. Totally recommended! 🥰🥰
really solid tent, though a tad expensive... :( however the quality and ease of use justify the cost. slept like a baby
Feels like a hotel room on top of my car. The double-layer windows and the entrance with canopy are a dream, and the tent withstands all sorts of weather.
Amazing product! The ladder and the ability to store bedding inside save so much time. Makes road trip camping a breeze.