Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
From the first trip with our new roof top tent, we were hooked. The hydraulic assist setup is a dream, making the tent ready in about a minute, as advertised. It’s sturdy enough to handle a surprise snowstorm we encountered, keeping us warm and dry all night. The comfort level inside the tent is unparalleled, thanks to the high-density foam mattress and the effective ventilation system. Waking up to a panoramic view of nature through the large windows is something I look forward to on every trip. The ladder is sturdy and easy to use, and the ability to store bedding inside the tent is a much-appreciated feature that cuts down on our packing time. This tent has elevated our camping trips from mere outdoor stays to luxurious, adventurous retreats. 5 stars!
Sets up in no time, and taking it down is just as easy. Very impressed with the quality and the comfort provided. BUT it's quite heavy for me though.
Rang in the new year in this cozy tent. The setup is super simple and it's surprisingly spacious for us and our baggage. Love the windows too
A Christmas camping trip made perfect. The tent’s warmth and protection against the wind were outstanding. Thank you sm !
exceptional quality and functionality. from the desert to the mountains, it's been a reliable shelter for me and my wife. highly recommend!
Quality build, withstands the elements, and the interior is comfy and spacious. Plus it looks chic!!! Best camping gear purchase:)
Fantastic quality! The screen mesh is a lifesaver in buggy areas
The tent works well for our family camping , kids can help set it up , which is great . It's good for two , slightly cramped with a kid , but still a solid choice for family trips