What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this to guard my leather seats while transporting my toddlers. It blends in nicely, and the hexagon pattern gives it a very cute look! No more mud marks or shoe scuffs on the seat backs 😍 On a long road trip, it stayed firmly in place — didn’t slide or bunch even when kids kicked it hardly. The multi-layer construction feels sturdy but not stiff. Cleaning it is a breeze, and it gives confidence that the seats beneath stay safe. Totally recommend!!!
Such a lifesaver for parents with messy kids
Perfect for family cars! The nonslip grip really helps keep it in place. Water and crumbs wipe away in seconds and it looks cute
Durable and stylish!
Been using this seat back protector for a few weeks now with my toddler in the rear seat, and I’m impressed. Installation took under a minute, thanks to the headrest strap and bottom hooks, it doesn’t shift all day. The waterproof leather wipes clean easily after juice spills and muddy sneakers. What I really like is that it doesn’t leave paint stains on my light beige upholstery. The cushioning layers seem thick enough to buffer kicks, too. This car kick mat gives peace of mind on daily drives and weekend trips alike:)
keeps my back seats spotless when the kids get in and out. love how quickly messes clean off. fit is snug without flapping and the material feels tough yet flexible so thanks
As a taxi driver, I wanted something to protect seat backs from dirty shoes and luggage. These car kick mats works nicely! The anti-slip backing holds them steady during the day. The eco-leather surface looks classy (not cheap or bulky), and cleanups are fast with a damp cloth. One minor gripe: for my suv the width is a little snug at the corners, so coverage isn’t full edge to edge. Still, it’s a worthwhile seat back protector to preserve resale value!
Satisfied with how it shields from scuffs during travel. The adjustability made installation super easy in my Porsche, took me about a minute