What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
LOVE!! I recently purchased the 2023 Lincoln Aviator. I needed seat protectors to keep my toddler from destroying my new car. These fit perfectly & look great! They are high quality & look stylish. I recommend these to anyone.
So far I really like the car seat back cover. It does a good job protecting shoe marks and is easy to clean. I would recommend this product to anyone with kids.
So happy with this purchase! No more dirty seats :)
This seat back protector is fantastic! The materials are high quality and eco-friendly, which is important to me. It fits perfectly in my car and stays in place thanks to the anti-slip backing. It’s been great at keeping my seats clean from my kids’ messes. The stylish design is a bonus, making my car look even better. Highly recommend it to anyone with kids or frequent passengers!
I love this seat back protector! It’s very well-made and adds a touch of elegance to my car.
I’ve been using this seat back protector for a few months now, and it’s holding up really well. It’s durable and easy to clean, which is perfect for my active family. The eco-leather and high-density foam provide great protection. The only thing I wish is that it was available in more colors. However, it still looks good and does the job perfectly. Very happy with my purchase!
Perfect for families with kids. Keeps my seats looking new and is easy to wipe clean 🥰
I am very impressed with this seat back protector. The quality of the materials is superb, and it looks very sleek in my car. It’s been great for keeping my seats clean from my kids’ dirty shoes. Installation was simple, and it fits securely. The eco-leather feels luxurious and is very easy to clean. I would highly recommend this to anyone looking to protect their car seats.