Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
LOVE!! I recently purchased the 2023 Lincoln Aviator. I needed seat protectors to keep my toddler from destroying my new car. These fit perfectly & look great! They are high quality & look stylish. I recommend these to anyone.
So far I really like the car seat back cover. It does a good job protecting shoe marks and is easy to clean. I would recommend this product to anyone with kids.
Finally, no more dirty shoe marks on my seats 👍 As a taxi driver I highly appreciate seat protectors that not only do their job, but also look good.
this kick mat provides excellent protection against dirt and damage!! the non-slip rubber backing ensures it stays secure, while the waterproof materials mean simple cleaning. very useful and looks chic:)
Love how the black eco-leather design!! So soft and elegant
This seat cover is a game-changer for keeping seats clean, especially with kids. Its eco-leather surface is easy to withstand any marks or stains from shoes. We got the black 'Hexy' design and it would blend seamlessly with any car interior.
This seat back protector is a lifesaver for taxi drivers. It's wide and very easy to clean off any marks. The anti-slip rubber backing keeps it securely in place even on bumpy drives.
This back protector keeps the car seats looking fresh even after road trips with kids! Very useful item I didn't think I needed 😆 thank you!