What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This product exceeded my expectations. The construction is very robust, with multiple layers that ensure durability. I love that it’s made from eco-friendly materials and is safe for my kids. The cover has protected my seats from scuffs and mud, especially after our recent camping trip. Installation was straightforward, and it fits snugly without slipping. It's an excellent investment for anyone looking to keep their car clean and stylish.
This seat back protector is perfect for my family! It’s durable, stylish, and easy to clean. Definitely recommend it
I recently purchased this seat back protector, and it has been a game-changer for my car. With two toddlers, my back seats were constantly getting dirty, but this cover has solved that problem. The eco-leather material feels premium, and the hexagonal pattern adds a stylish touch. It fits perfectly on my SUV's seats and stays in place thanks to the anti-slip rubber backing. Cleaning it is a breeze; a simple wipe-down with a damp cloth and it looks as good as new. Highly recommend this to parents!
Impressed with these seat back protectors! It's a lifesaver for anyone who drives often with passengers. The quality of the eco-leather is top-notch, and it's super easy to maintain. These do a fantastic job of keeping the seat backs pristine. Definitely worth it
This is the best seat back protector I’ve ever used. The material is top-notch, and it’s completely waterproof, which is a must with two young kids. It fits perfectly and doesn’t move around, thanks to the anti-slip backing. The hexagonal pattern gives it a nice, modern look. Cleaning it is quick and easy. I’m so happy I found this product!
Really handy for maintaining clean car seats, especially with kids. The material is straightforward to clean and feels durable. While the design is simple, it's effective at protecting against scuffs and stains. A good investment for families.
I just installed my seat back protector from Owleys and I must say, I'm quite impressed. The black material is robust and the hexagonal design gives it a classy touch. Although it's a little larger than I expected, it provides ample coverage to protect my seats from muddy shoes. I will definitely be ordering another one. Great addition to the сar and a good purchase for any car owner out there!
well the fit isn't perfect on my car seats – it could be a bit wider. despite this, this seat back mat still offers good protection, especially against my dog who loves to jump up on the seats. cleaning it is a breeze, which is also a major plus. all in all, a decent purchase.