Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I recently purchased this seat back protector, and it has been a game-changer for my car. With two toddlers, my back seats were constantly getting dirty, but this cover has solved that problem. The eco-leather material feels premium, and the hexagonal pattern adds a stylish touch. It fits perfectly on my SUV's seats and stays in place thanks to the anti-slip rubber backing. Cleaning it is a breeze; a simple wipe-down with a damp cloth and it looks as good as new. Highly recommend this to parents!
Impressed with these seat back protectors! It's a lifesaver for anyone who drives often with passengers. The quality of the eco-leather is top-notch, and it's super easy to maintain. These do a fantastic job of keeping the seat backs pristine. Definitely worth it
This is the best seat back protector I’ve ever used. The material is top-notch, and it’s completely waterproof, which is a must with two young kids. It fits perfectly and doesn’t move around, thanks to the anti-slip backing. The hexagonal pattern gives it a nice, modern look. Cleaning it is quick and easy. I’m so happy I found this product!
Really handy for maintaining clean car seats, especially with kids. The material is straightforward to clean and feels durable. While the design is simple, it's effective at protecting against scuffs and stains. A good investment for families.
I just installed my seat back protector from Owleys and I must say, I'm quite impressed. The black material is robust and the hexagonal design gives it a classy touch. Although it's a little larger than I expected, it provides ample coverage to protect my seats from muddy shoes. I will definitely be ordering another one. Great addition to the сar and a good purchase for any car owner out there!
well the fit isn't perfect on my car seats – it could be a bit wider. despite this, this seat back mat still offers good protection, especially against my dog who loves to jump up on the seats. cleaning it is a breeze, which is also a major plus. all in all, a decent purchase.
NO MORE SHOE PRINTS! With three kids under ten, the backs of my seats were constantly smudged with shoe prints and random stains. Now, thanks to these owleys kick mats, my seats look as good as new. The black eco leather is durable and matches my car's interior perfectly. Easy to install and clean, and it stands up well to the relentless kicking from my little ones. I would recommend these kick mats to any parent 🙌🙌
These car kick mats are a great investment for parents! The easy-to-clean design and anti-slip back are very great features, and they fit perfectly in my car. Highly recommend!