What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
these kick mats are fantastic! I work as a taxi driver and these have made a huge difference in protecting my car seats from dirty shoes. The material is very durable and the mats are easy to clean with a wet cloth. I also love that they're large enough to cover the entire seat back. So I would definitely recommend this seat protectors to any driver who wants to keep their car's seats looking new
I have mixed feelings about these kick mats. On the one hand, they do a good job of protecting the seats from scuffs and marks caused by my kids' shoes. The material feels sturdy and durable, and I appreciate that they have a non-slip bottom. However, I have found that they don't fit very well on the back of my car's seats. I don't have a place to attach the bottom hook so I feel like I cannot secure them properly.
awesome seat back protectors 😍😍😍high quality
This kick mat is a great product for protecting the back of seats from scuff marks. It was easy to install and it fits well. The material is durable and seems like it will last a long time. Overall, this is a good product. Can recommend.
I am so happy with my seatback protector!! I was worried that the protector would be too bulky, but it fits perfectly and doesn't take up a lot of space. It also fits my car's seat perfectly and doesn't slip or slide around. I love that it keeps my car's seat clean and protects it from spills and dirt. I would highly recommend this product to anyone looking for a stylish and practical way to protect their car's seat:)
The quality didn't disappoint 👍 All as described. Looks very nice when installed. Thank you
Love my kick mats! The best and most attractive upholstery protection against dirty shoes I've seen so far
excellent back of seat protection! nice quality and fit. love the color. will order more in this hexy pattern