Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
They look great, fit perfectly, and work just as expected. Installation was a breeze, and they stay put when getting in and out of the car. The factory seat heating and ventilation still work fine too. I highly recommend this product.
bought two same owleys seat protectors in a brown color a year ago and I love them. saw new black ones and decided to try these since I have a black leather interior. your quality never disappoints!! and the new solid color design is 🔥 thanks!
They fit well, but I had some trouble hooking them onto the seat.
I was pleasantly surprised by how well these covers stay in place. They’re designed so well that they don’t slide around like others I’ve tried.
Unfortunately too big for my seats. Still, good quality.
I’ve had these for months and can’t praise them enough! I bought them to protect the light-colored seats in my car. They definitely reduced daily wear and tear. When I sold the car, the dealer commented that the seats looked brand new, and I credit that to these covers. I’ve put them on my new car and had the same great results. I’ve washed them several times in cold water and let them air dry, and they come out looking perfect. Don’t hesitate—get them!🔥 I have a BMW X7 with very light seats, and they look fantastic with these covers!
I’m thrilled with this Owleys product. After turning down an offer from my car dealership and returning another seat cover from Amazon, I finally found what I needed. My 2008 Honda Accord still runs great, but the front seats were showing signs of wear and tear from age and weather. I didn’t want to spend nearly $1K at the dealership, and the one I bought on Amazon was high-quality but way too complicated to install. These Owleys covers, however, were incredibly easy to put on (just a minute each), they look great (not cheap at all), and are reasonably priced. They’re also comfortable and keep the seat warm during cold weather. I couldn’t be happier or recommend them more.
Bought two seat mats in black back in August, and now that it’s November, I have only positive things to say. I got them for my 2016 Crosstrek, and they’ve held up well after several washes. Plus, they don’t block the heat from my heated seats. These covers are definitely worth the investment and should last for years. I would buy them again.