Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I first ordered this for the passenger side, and after about two years, I ordered one for the driver’s side as well. Highly recommended!
Excellent seat protector, made with quality. Comfortable for passengers. Got two for both back seats. Will definitely get more of your products.
Excellent quality and easy to install. They fit my seats perfectly. My friend saw them and now wants to get a set in another color for his car. If you have seat warmers, don’t worry—these aren’t too thick, so you’ll still feel the heat. Overall, these are fantastic if you want something that’s not too bulky or cushioned but provides great protection.
These covers are a perfect fit for my 2019 Toyota 4-Runner Nightshade! The quality is excellent, and they were easy to install. They’ve completely upgraded the look of my interior and add extra comfort to the seats. Highly recommend this product.
The marine-grade vinyl in my Bronco is great for cleaning but not ideal in the summer heat, especially with the top off. I wanted something easy to remove in the winter, and this fit the bill. They were easy to install, although it was a bit tricky getting the disks between the seat and back, but not too bad😁. They are comfortable and look fantastic. I highly recommend them!💯
thank you everything's great!!
Super easy to install! The seat cover looks great and fits perfectly without shifting when getting in and out.
I’ve been searching for seat covers for years, and these are exactly what I needed. They are super comfortable!