Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’m loving everything about these! The quality, the fabric, and the design are all top-notch!
OBSESSED with this black color design. I've been following your brand on social media for several months but didn't purchase seat covers cause I know I won't get bored with only black. Finally got this and just love it. Thank you!
They fit perfectly in our Forester. We’re really happy we found them. Highly recommended!
I was hesitant to go for a black/brown or black/blue color for my solid black interior, but then I saw this and thought it was a sign lol. Excellent product quality! It has elastic filling, rubber bottom to prevent slippety, metal hardware. Looks super stylish in my car. Glad I ordered from you and will definitely order again:)
PERFECT! I was really looking forward to your full black collection, and finally I got it! I love my Hexy One protectors, but I just fell in love with these! Thank you for my new favorite product!!
These covers do a great job protecting my seats, but installation was tricky, and I’m not sure if I got it right...
The color I picked looks luxurious in my car and the material feels soft 🤗. I got it to help keep my seats cleaner since I have light beige leather, and sitting on leather during summer can feel sticky. I hope it holds up! I did have to adjust the bottom straps a bit, but I managed to secure them.
I have leather seats, but my husband was always complaining about being sweaty after sitting on them, so I got this for him. He says it works perfectly and keeps him comfortable. Installation was a breeze too.