Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’m really pleased with this seat protector, and it looks great in my new vehicle.
Fits my 2023 Elantra seats perfectly 🥰. Only time will tell how durable they are.
The covers fit nicely and stay secure. They look great and were simple to put on. They don’t block the seat heaters either. A solid product overall.
The quality of this product is excellent, and installation was a breeze. They fit perfectly in my 2020 Honda HR-V.
Installing this was a bit tricky because the back of my seat has a cover that made it difficult to secure the seat in the crease.
These fit perfectly on my Mazda3 and seem well-made with premium materials. The only issue was finding a place under the driver’s seat to secure the strap—there’s not much room back there. Still, I highly recommend them.
These covers are just what I needed. They fit perfectly and were easy to install. My seats have heating and cooling functions, and these covers are breathable. I drive a 2021 Toyota RAV4, and it feels like these covers were custom-made for it. I would definitely recommend them.
I just leased a new car, and these covers will be perfect for keeping it in pristine condition until the lease is up.