Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Pros: The color matched well, the fabric doesn't get hot, the leather texture is nice, and installation was a breeze.
Installing them was straightforward, and they look as if they came with the car. I’ve received tons of compliments from passengers.
These Black Car Seat Protectors were super easy to put on, and I like that they don’t cover the entire seat, preserving the car’s look. I drive a 2023 Ford Bronco Sport Big Bend, and while the cover slightly overlaps on the sides, it’s not an issue for me. The material feels tough and durable. I just wish they made covers for the back seats too!
Though they don’t cover the entire seat, these are ideal for my worn-out seats and fit snugly, making them blend in seamlessly. Installation was hassle-free, no odor, high quality, adjustable straps, and they’re compatible with airbag seats.
Lovely product with great quality. It was simple to install and has a nice fit.
The stitching quality really impressed me. I feel so much more comfortable sitting on this cover instead of the hot leather seat!
This is a universal fit seat cover, and I just needed something to protect the seats when I’m dirty, sweaty, or wet to save the cloth seats in my Miata. It works perfectly. They look good and should settle more after some use. Although a bit pricey, they are well-shaped for my seats and should last a long time. They are durable and well-made.
Excellent quality! It gives my older car a fresh look. I absolutely love them and they were a breeze to install.