Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These are comfy and of excellent quality 😍 I highly recommend them!
A flawless fit for my vehicle. Installation was quick, and it's easy to clean. It looks fantastic and is super comfy.
I bought these to protect my seats from my dogs. They fit well, though I think they’ll need a bit of breaking in. I’m pleased with the color and material. It took me just around 20 minutes to cover both the front and back seats.
Soft, sturdy, and simple to install. Thanks!
I used these Car Seat Protector Mats in my RV for the front seats and the bench, as well as in my truck. I'm really happy with how easy they were to install, the way they fit, their appearance, and the cost. My dog left a spot on the front seat, but I was able to clean it effectively with just warm water and a little bit of dish soap.
These fit our 2021 Rav4 XLE perfectly. We didn’t bother with the headrest covers as they weren’t necessary. The quality is outstanding, and the overall look is fantastic. Absolutely love them!
It’s exactly what I needed!!⭐ I’m not a fan of leather seats, and of course, my new (used) car had them. I’ve tried several seat covers, but nothing worked until I found this one! It’s comfortable, well-crafted, easy to install, and stays in place without sliding around. Plus, it looks great. I’m definitely getting another one for the passenger seat to match. Beyond thrilled with this purchase.
Really happy with how it fits and looks in my BMW. With the leather interior, summer was always a pain when my legs stuck to the seats. The cover blends in so well you hardly notice it. I appreciate that it’s not stretchy, but instead fits just right on the seat. It’s both stylish and comfortable.