Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The covers fit my car perfectly. They’re well-made and very easy to install. I’m extremely happy with them.
Installation was a breeze, but the bottom is slightly larger than expected.
Bought two of these for our travel van. They were simple to install, fit perfectly, and provided excellent coverage for the seats.
Keeps me from getting burned on those hot black leather seats during summer! Love how it feels on my bare legs.
like the look and protection these covers provide at a reasonable price. The fit isn’t perfect for my 2023 Subaru Forester, but for the cost, I can live with that.
Nice seat covers, but it’s a bit tricky to keep them in place when getting in and out of the vehicle. I had to adjust the front straps a bit to keep them from coming loose. Still, they’re a great value for the price.
I needed seat covers to keep dirt and debris out of the perforations, but I didn’t want to obstruct the cooling fans, especially during the Texas summer heat. These covers look and feel luxurious, a clear step up from the cheap polyester or neoprene options. Installation was relatively straightforward; the only challenge was locating spots under the seats for the hooks, which wasn’t an issue with the product itself. Once properly installed, these covers stay in place. The ventilation from the seat fans is slightly diminished, but overall, I’m extremely satisfied with these covers.