Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I was skeptical about buying this seat protector because I wasn't sure if it would really be non-slip but I was pleasantly surprised it stays in place perfectly and provides excellent protection for my car seats 👍
These seat covers have made me so happy. 😄 Not only do they protect my leather seats, but they also keep my back, legs, and butt from burning, especially with the black interior that absorbs so much heat. They look fantastic, stay put, and were easy to install. I also got the back bench seat cover!
Installation was straightforward, and they look really good. They don’t cover the entire seat, but I like how they blend in. Definitely would recommend.
These went perfectly with my burgundy vehicle and made it look a thousand times more expensive than it is. I can still feel the heat from the original heated seat without it being too intense. I wash them (just detergent) and air dry every three months, and they’ve held up well. A tip: don’t wash them with other items, especially those with Velcro, hooks, strings, or jeans that might bleed color. The price was just right and a great investment to keep my original seats in excellent condition.
Installation was a breeze, and it stays securely in place. Very stylish!🤩
This seat protector has been fantastic for my car!!!! The waterproof feature is truly effective, as it has protected my seats from several coffee spills already. I appreciate the sturdy attachment with the metal hardware and seat anchor, which keeps it stable even on bumpy roads. A great product that I would buy again!
Super fast shipping, and they look fantastic! Absolutely love it!🔥
I purchased this seat protector for my new SUV, and I am beyond impressed. The multi-layer build is incredibly durable, and I love that it's made with eco-friendly materials. The leather feels premium, and the anti-slip bottom keeps it securely in place. I have two kids who are constantly spilling things, and this protector has been a lifesaver. It's easy to clean, and I haven't noticed any stains or color marks on my seats. Highly recommend!