Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Decent cover, but it didn’t completely stop my back from getting sweaty.
i had to wait a few weeks for them in December, but they were definitely WORTH the wait! perfect seat covers
I’m really impressed with how perfectly these seat covers fit in my Ford Escape. They look and feel amazing! Installation was a snap.
Installation was a breeze, and they’re so versatile that I use the same set for both of my vehicles.
In the scorching Texas heat, leather seats can be a serious burn risk!🔥 I searched high and low for Car Seat Mats for my Tesla Model Y that wouldn't fully wrap around the seat, as that can potentially interfere with airbag deployment. These covers seemed ideal in every aspect, so I decided to give them a shot even though I hadn’t found anything else. THEY WORK!!! They sit flat and look seamless! A fantastic solution for the hot leather!
Love my owleys seat protector! It's super easy to clean and has a rubber backside -- which are great features!! Plus it looks great in my car! Highly recommend! 👍
I have black leather seats, and in this intense heat, they get unbearably hot. These covers help keep them cooler so I don't scorch myself or end up drenched in sweat!
We decided to try these seat covers for our Infiniti QX80, unsure if they would fit. When we unpacked them, we were pleasantly surprised by their high quality and attractive appearance. They fit perfectly and were a breeze to install. We couldn't have been more pleased with our choice. We liked them so much that we ordered another set for the second row seats.