Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I am very pleased with my seat protectors I ordered. I ordered 2 to try before ordering all them just in case they were like others I’ve tried and to my surprise I loved them !!! I would highly recommend these to anyone who is looking for great seat protectors ! Thank you for offering black now 😬
This seat protector is awesome for family trips, keeping the backseat safe from spills and crumbs!
I’ve now purchased five of these car seat covers for myself and my family, and we’re all very satisfied
Bought these covers for my 2021 Subaru Impreza. I wasn’t interested in full seat covers. The interior of the Subaru is ivory and black, so I wanted to add some contrast by getting black covers. It was a great choice because the black looks really sharp against the ivory cloth seats.
Bought these for my husband, and they’re really nice, especially for the price. The quality is impressive.
It arrived quickly and is working perfectly. Good purchase!
These covers fit perfectly and really enhance the look of my interior. They made everything look more sophisticated!
Impressive. It fits perfectly, doesn’t shift, and looks fantastic—just like the pictures on the website. Plus, it’s washable. Make sure to check for connection points under the seat and measure the seat properly. You’ll also need to pass the anchoring disks through the gap between the upper and lower sections of the seat. Works perfectly for my BMW X3 2024.