Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I have two kids and they love to get my seats dirty... These covers are an incredible find. I installed it in just 5 minutes and now I don’t worry about the seats of my car.
It fits perfectly on the seat and stays securely in place. It effectively protects the car seat from wear, stains, and scratches. I only wish I had discovered this sooner!
Bought 2 to protect my leather seats from the baby seat and a car seat. Adjustable, good looking and robust. Very good purchase.
Excellent quality. Bought 4 for all seats.Recommend!
That’s the first seat cover in white that i love! I dont care if it gets dirty, cause it’s easy to clean! Have to buy one more
I needed a car seat protector to safeguard the white seats in my Tesla Model 3 from two main concerns: dents and potential stains from the protector itself, which many others tend to leave. These have exceeded my expectations! PROS: - Sturdy with lots of padding. - Easy to install: Slip the middle piece between the seats and snap the strap around the headrest. - Perfect size, can be adjusted with the strap for a proper fit.
My husband just installed this today, and so far, it’s working wonderfully. We chose the white with black stitching, and it complements our seats nicely. The product fits our 2024 Tahoe seats perfectly. Since our son will be transitioning to a convertible car seat soon, this will help keep the back clean and prevent him from kicking it!
My husband just installed this today, and so far, it’s working wonderfully. We chose the white with black stitching, and it complements our seats nicely. The product fits our 2024 Tahoe seats perfectly. Since our son will be transitioning to a convertible car seat soon, this will help keep the back clean and prevent him from kicking it!