Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I absolutely love these covers! I replaced some that had worn out after just a few years, and these are so much better—thicker and more durable. They fit my Toyota Highlander perfectly. Just make sure to install them correctly, and you’ll be thrilled with the result. I usually use covers for my seats during the warmer months, but these are so nice that I might just keep them on all year round! Definitely recommend buying them! I did opt not to use the head covers, though, as I wasn't a fan of those.
Installation was a breeze! It's slim enough to feel safe under my son's car seat, yet thick enough to safeguard the seats in our new car. I appreciate that it’s wider than the car seat base, providing extra protection against spills. The front pockets are perfect for storing an extra diaper or a few toys for the car ride. We even got an additional one for Grandma's car!
I'm truly impressed! My driver's seat had a tear, and the leather repair kit I tried only made it worse. I decided to cover it up until I could get it fixed, but now there's no need for that! These covers look fantastic—better than my original seats! They're high quality, easy to wash, and simple to install
I've now bought five of these car seat covers for myself and family, and all of us are pleased with it. And now that new color
I got a set for my daughter's car, and she absolutely loves them! With two toddlers in car seats, they really come in handy. I also purchased a set for my own car so I can use it when the grandkids come over. They’re easy to put in and take out, which is great since I don’t keep them in all the time. They provide peace of mind, allowing me to enjoy family time without worrying about my car.
I'm really glad I decided to purchase this set, even though I knew the seat covers wouldn't provide complete coverage. I took the time to read through other customer reviews, and it paid off! While the protection isn't all-encompassing, I genuinely love these covers! They have a beautiful color that perfectly complements the beige cloth interior of my 2014 Toyota Camry, and the quality is outstanding. If I had the budget to spend $125-$250 on a set with more coverage, I might have done that, but this fit perfectly within my budget, and I'm extremely happy with my choice!
Very good quality, looks very nice and fits well. What I didn't catch is that it's just one seat cover. I made an assumption, my own fault, that there were two to covers, one of each front seat
Bought for our Class B Van, fit perfect. Our van has the built in seatbelt and description said it wouldn't fit but it did.stays in place and is wide enough to cover the seat, would recommend.