Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally, I can see the floor of my trunk! This organizer is a miracle worker. 🤩
For 4Runner owners, finding durable storage can be challenging. This organizer is perfect for holding tools and essentials that aren’t used frequently. It fits everything and more! Highly recommend, and I might even get a smaller one to complement it.
I bought this organizer for my camping gear. It's perfect for keeping my tent, sleeping bag, and other supplies organized and dry. No more digging through a messy pile of stuff when I'm trying to set up camp!
Honestly, I wasn't expecting much for the price, but this Owleys organizer has exceeded my expectations. It's surprisingly sturdy and holds a lot more than I thought it would. My dog even likes to sit in it! 🐶
The size and compartment layout of this organizer are perfect for my needs. However, the base could be a bit sturdier. I've noticed that it sags a little when I have heavier items in it.
Finally, some order in my car! The compartments are perfect for storing all my car essentials like jumper cables and cleaning supplies.
I was amazed at how much space I saved with this organizer. My trunk looks so much bigger now.
This is a solid and well-constructed organizer. My main issue with it is that it seems to be a magnet for pet hair. It requires frequent cleaning to keep it looking presentable.